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Communication Training Content PR

A Turd is Still a Turd, Glitter or Not – The Brutal Truth of Authentic Communication

A Turd is Still a Turd, Glitter or Not - The Brutal Truth of Authentic Communication

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Authenticity is central to the success of your communication activity.

Defined as the quality of being genuine or real, it is what people look for in people, products, brands, businesses and organisations.

There is proof that this is true – studies have shown greater levels of engagement with brands and organisations who are perceived to display authenticity.

However it’s simpler to use your own learned experience.

Ask yourself – do I know what authenticity is and can I recognise it? Would I trust, or want to have dealings with, something or someone that I perceive to be inauthentic?

Going out on a limb, we’d say the answers to the questions are yes, and no, respectively.

And if that’s true, then surely you should be vetting your own communication for authenticity and making sure that what you’re putting out passes the test.

If it doesn’t, then you’re risking losing the trust, damaging reputation, discouraging engagement and decreasing the chances of any sort of objective-delivering impact – sales, for example, or support, or investment or stakeholder approval.

Clearly, authenticity is a multi-faceted thing.

In 2021, researchers from the University of Southern California, Bocconi University and Vrije Universiteit Amsterdam published a paper explaining six types of judgments that consumers make about a brand’s authenticity. They were:

  • Accuracy
  • Connectedness
  • Integrity
  • Legitimacy
  • Originality
  • Proficiency

Which is all well and good and open for discussion, but ultimately distracts from the main and most visible arbiters of authenticity – the language you’re using to communicate, and how you present your communication.

To the six types of authenticity judgements therefore, we’d add one more – as much an internal judgment as it is an external one – and it’s self-awareness.

Self-awareness is the ability to recognise that no-one is ‘surprised and delighted’ by a threefer or a bogof.

Self-awareness is knowing that being a sponsor of something, or being awarded something, or assisting in something, or just being somewhere are not causes for unseemly celebration – no-one, in the history of happiness, has ever been ‘delighted’ to be any of these things.

Self-awareness does, however, allow you to create (and exploit) personality in your communication, so (and as we were recently) you might choose to be ‘stoked’ by these things. But only if you can carry it off.

Self-awareness is the knowledge that – no matter how much glitter you roll it in – a turd is a turd and you’re probably better off not trying to raise its profile.

Self-awareness is understanding, intuitively, how you come across and what your audience will take from the words and images that you use.

Self-awareness is recognising that there are innumerable different occasions and adapting your language and your message to suit each one as it arises.

Authenticity is many things, but it’s being self-aware and testing your communication and its content before you push the button that keeps you honest and keeps you real.

And if you’re not sure – you could talk to us about it

Photo by Ian Yates on Unsplash

Get in touch if you feel you might be be polishing something that’s unlikely to take a shine.

NEWS & INSIGHTS

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Content PR Social Media

Earned media only works if all platforms play the same game

Earned media only works if all platforms play the same game

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Earlier this year, it emerged that two Irish influencers – one of them former Ireland rugby captain Brian O’Driscoll – received compliance notices from the Competition and Consumer Protection Commission (CCPC) because they’d not disclosed the commercial nature of posts on social media.

Both O’Driscoll and fitness coach Caroline O’Mahony were found to have “engaged in a misleading commercial practice”.

It’s the same principle that applies to all sponsored content – it needs to be labelled as such. If the content has been paid for, unless it’s immediately obvious, you need to say so.

Otherwise, the consumer is being misled.

The acronym PESO describes the types of media available to the communicator – Paid, Earned, Social and Owned. Three of those are controlled by you because you’ve paid for them.

Earned media, of course, isn’t controlled by you.

It’s the coverage you receive if a journalist decides to cover your story. It isn’t labelled because it’s independent – the journalist has not been paid and is under no pressure to provide coverage.

Because of this, earned media carries weight. It is tacit endorsement.

The consumer has the right to trust that earned media – coverage produced by journalists – is not directly affected or influenced by a commercial transaction. Any advertising space that has been bought is (and remains) separate from the editorial content.

Traditionally, editorial departments are fiercely protective of their integrity. Journalists resist any attempt by the commercial arm of their organisation to exert influence over editorial output.

From a PR perspective, this is a good thing. Allowing commercial interests to dictate what is and is not news would devalue earned media.

It would dilute its impact, weaken its relevance and, ultimately, remove a crucial means of reaching and influencing the audience.

Sometimes a media organisation’s commercial team will successfully persuade editorial to bend to their will to keep a key advertiser happy – but it remains the exception rather than the rule.

Earned media coverage remains the result of a good story, or a valuable opinion, or expertise specific to a topic or issue. It’s because a journalist has decided that their audience would be engaged by it. It is independent and delivered through the lens of a third party.

Had either O’Driscoll or O’Mahony chosen to endorse a product, brand or business they didn’t have a commerical relationship with, that would also qualify as earned media. However, the nature of the social beast and its many influencers makes such instances rare in the extreme.

In an increasingly digital media, growing scrutiny of social media by the CCPC is welcome – as are sanctions against those who transgress. If content is run as a product of a commercial agreement, the audience needs to be made aware of it – no matter the platform on which it is published.

It’s the best way to preserve trust in the media, while also ensuring business and brands with good stories can earn positive exposure.

Photo by Julian Hochgesang on Unsplash

Get in touch if you’d like to explore how your story can earn you media coverage that influences and engages.
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Content Corporate Communication PR

What’s the story? Why it matters more than media contacts

What’s the story? Why it matters more than media contacts

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“Hi Paul, it’s James here.[1] Oh yeah – great thanks, how about you? Really? I’ll give that a watch. Will we be seeing you at Harry’s? Yes? Great.

“Listen, mate, I wonder if you could do me a favour. It’s just that I need to get coverage for a client of mine that produces plastic widgets. Yes, they’re feeling a bit left out. They feel that they’re an interesting company and that plastic widgets are fascinating.

“What’s that? A story? A profit increase? No, not really. Sizeable investment in factory or plant? Nope, not recently. A new product innovation? I don’t think so! Expanding the workforce? Actually, quite the opposite, old chap.

“Yes, that’s right – some coverage. You know – a namecheck, a bit about how brilliant plastic widgets are, quotation and opinion from the CEO – that sort of thing. You will? Next couple of days?

“You’re a mate, Paul. See you next week!”

Now, we’re not saying that conversations like this have never taken place. They definitely have. And we’re not saying that – regardless of the moral and ethical implications – media coverage wasn’t delivered as a result.

What we are saying is that this isn’t anywhere near normal. This is not how PR works.

Your agency, or your in-house PR department, can have the littlest, blackest, little black book of contacts that has even been compiled, but contacts alone do not cut it.

There’s only one reliable route to earned media coverage, and that’s a story. There’s got to be something that merits coverage – investment, innovation, expansion, business success, utilisation of technology, impact on the community (there’s quite a long list) – and merits coverage because it’s of interest to the audience.

Contacts are no good if you can’t identify a potential story and develop it into something interesting. Media coverage is no good if your story doesn’t deliver your key messages and highlight your business or brand.

Any PR practitioner who has worked with the media for any period of time will have a list of contacts – people they’ve talked to before and may have worked with to enable and deliver earned media coverage.

But media contacts and the strength of the relationship with those media contacts is never more important than the ability to recognise, research, develop and tell a story.

Put simply – a contact without a story is unlikely to result in coverage.

With social media and electronic distribution, a good story without a contact has a far better chance of success.

[1] All names have been changed, despite being made up in the first place.

Get in touch if you want to know more about finding a story that delivers coverage with or without contacts.
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Content Corporate Communication PR

The new era of sustainability communication – tread carefully and avoid the greenwash



The new era of sustainability communication

Tread carefully and avoid the greenwash

For some time, sustainability has been a green guiding light, with big business committing to climate-friendly practice and environmental impact reduction. 

 

However, with governments rolling back climate policies and public discourse around ESG becoming more polarised, there are indications that some are seeking to scale back their commitment to sustainability.

 

Oil and gas conglomerate BP slashed planned investment in renewable energy by more than $5bn. Coca-Cola revised its promises on using plasticstating that it would aim to use 35% to 40% recycled materials in its packaging by 2035, down from 50% by 2030.

 

In both instances, environmental campaigners threw accusations of greenwashing and putting profits ahead of the planet.

 

Communicating sustainability meaningfully is a challenge, one which often requires a business to tread a fine line beteen virtue signaling and empty rhetoric. 

 

Thanks to the high-profile voltes-face of BP, Coca-Cola and others, it will become even more of a challenge,with the best-thought out strategies and programmes being examined for hints of duplicity and greenwash.

 

Of course, the prioritisation and communication of sustainability programmes remains massively important – one that is crucial for long-term business success. Here’s why…

 

1. Consumers Still Demand Sustainability

Sustainability is not a niche concern—it’s an expectation. Studies consistently show that consumers, particularly younger generations, prefer brands that prioritise environmental and social responsibility. A study by McKinsey and NielsenIQ found that products making clear environmental and social responsibility claims experienced higher sales growth, indicating that consumers reward genuine sustainability efforts. Even if political support wanes, consumers are still watching and making buying decisions based on a company’s sustainability commitments.

 

2. Investors Expect ESG Transparency

Despite a changing political landscape in some regions that is providing companies with cover to focus less on environmental responsibility and ethical practices, global investors continue to demand transparency on sustainability issues. ESG considerations remain a core part of investment strategies, with institutional investors prioritising companies that proactively address climate risks, resource management, and social impact. Ignoring sustainability communications could mean losing investor confidence.

 

3. Regulations Will Continue to Evolve

Even as some governments relax environmental regulations, others are implementing stricter sustainability policies. Companies that remain proactive will be better positioned to adapt to future regulatory changes rather than scrambling to catch up when new rules take effect.

 

4. Reputation and Competitive Advantage

Sustainability isn’t just about compliance—it’s about brand reputation. Businesses that publicly commit to sustainability build stronger relationships with customers, employees, and partnersA well-communicated sustainability strategy can differentiate a company from its competitors, fostering brand loyalty and trust. On the flip side, companies perceived as neglecting sustainability may face backlash from stakeholders and risk long-term reputational damage.

 

5. Employee Engagement and Talent Attraction

Today’s workforce, particularly Millennials and Gen Z, want to work for companies that align with their values. Businesses that integrate sustainability into their operations and communicate those efforts effectively are more likely to attract and retain top talent. Employees who feel that their company is making a positive impact are also more engaged and motivated, leading to higher productivity and job satisfaction.

6. Future-Proofing Against Risks

Climate-related risks, supply chain disruptions, and resource scarcity are not going away. Companies that integrate sustainability into their operations are better equipped to handle these challenges. Clear communication about these efforts reassures stakeholders that a company is thinking ahead.

 

7. Business Opportunities and Innovation

Sustainability drives innovation. Companies that embrace eco-friendly initiatives often find new revenue streams and efficiencies. Communicating these innovations can open doors to partnerships, new markets, and customer segments that prioritise sustainable solutions.

 

Given all this, the need for sustainability communication remains constant. Businesses must continue to articulate their sustainability goals, share progress, and engage stakeholders. 

 

However, a shifting landscape that sees renewed focus on shareholder returns in the facing of compelling climate evidence will make accusations of lip-service and greenwashing ever-more prevalent.

Sustainability communication requires a system of checks and balances, an independent and external viewpoint, and a bank of experience to draw upon. 

 

With these, you can ensure it is meaningful, authentic and beneficial. Importantly, you can reduce any risk associated with it.

 

Get in touch if you’d like to know more about the way we think.



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Content PR Social Media

Where messaging and engagement converge – building a successful brand story for the media

Where messaging and engagement converge – building a successful brand story for the media

Is there a magic key for unlocking media coverage? Is there a secret formula that will get your brand, product, organisation or cause into the contested space every time and on-demand? It’s a question that’s troubled communicators since the printing press was invented, and we’ve been giving it a bit more thought. Again.

This is what we came up with…

Simply put, all business communication starts with a story, and getting the story right – a good story, a real story – is the key to securing interview opportunities and earned media coverage.

The media is a business like any other, selling its content to its audience. Earning media coverage requires a compelling story that a journalist (or blogger, vlogger, podcaster, or influencer) who decides what’s going to be covered knows will be of interest to their readers, listeners, viewers, or followers.

It is very much a ‘contested space’, with hundreds, if not thousands, of stories competing to be told by a limited number of outlets all with limited time and resources.

Broadly speaking there are two types of story:

  • General news stories about stuff that happens in the world – in areas such as politics, crime, health, education, economy, business, entertainment, the environment.
  • ‘Commercial’ or ‘branded’ stories that are created by businesses to get into the contested space, where the things they want said are endorsed by a third party through (free) coverage.

Most journalists know the difference between the two and prefer the former. They would rather their work not be seen to be delivering the messages of a business or brand.

However, such is the media’s appetite for content that ‘commercial’ stories are commonplace – so long as they contain some of the ingredients of a general news story.

A successful ‘general’ story relies on human interest. It needs to be current, and the audience should be able to relate to it. It needs to be relevant to them, so that they will share it with others, and, above all, it needs to be engaging.

A successful brand story must have all of those qualities and more. It needs to be aligned with the purpose of the business, relevant to its operations, supportive of its narrative, positive for the business, and backed by the organisation’s own data, experience and expertise (‘inside the wire’).

If a story can combine both sets of characteristics, it sits in a ‘sweet spot’ where it is most likely to be of interest to an audience (followers, readers, listeners, viewers) AND also be a successful vehicle for business messages.

Use this Venn diagram to assess your story. What characteristics does yours contain? Give it a score out of 10. Anything less than 10, go back to the beginning.

Get in touch if you’d like to know more about the way we think – or even if you want tell us we’re wrong.

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PR

Let’s talk about ‘The Creative’

LET'S TALK ABOUT 'THE CREATIVE'...

Way back, when God was a boy, mobile phones came with a battery the size of a small suitcase, the internet hadn’t been invented and lunch (for some) was measured in bottles, it was a ‘a creative’ and ‘the creative’.

‘A creative’ was either an art director (who did the drawings) or a copywriter (who did the words), they came in pairs and they worked for full-service ad agencies. ‘The creative’ was the idea they had for the client’s ad campaign which – but only very occasionally – bled into the client’s other marketing activities and – even more rarely – into the client’s PR programme.

Nowadays, it seems ‘the creative’ is being used to describe the Big Idea that’s going to drive a campaign across disciplines. The owner of ‘the creative’ is, de facto, the lead agency and everyone wants to be the lead agency – not simply because it puts you in the driver’s seat, but also because it can come with a disproportionate budgetary whack.

Two things here:

  • ‘The creative’ still describes the idea that underpins the ad campaign, and there are creative agencies that exist to deliver it;
  • In its truest sense, ‘the creative’ is designed for, and works best in, paid-for media – it’s rare that a true ‘creative’ translates into earned or social, because what’s a great concept for a paid campaign, generally isn’t very newsworthy or interesting.

Nonetheless, everyone (and when I say ‘everyone’, I’m looking at you, PR and Digital) is using the term ‘the creative’ to add perceived value to their ideas and proposals. But because they’re proponents of speciality disciplines, I’d suggest, it’s difficult for them to deliver a) the creative for an ad campaign, or b) the Big Idea that works for everybody.  Or – more to the point – the Big Idea that everybody wants to work with.

From an earned media PR perspective we’re losing sight of what’s actually important. Let’s be honest, ‘creative’ is sometimes just another word for highly-strung, unpredictable, and off-message – and fixating on ‘the creative’ is, really, just adding another layer to the communication planning process.

What’s important is the ability to tell a story which delivers measurable results – eyeballs, share of voice, propensity to purchase, engagement – in the earned media environment.

Most of the time, those stories aren’t either Big Ideas or ‘the creative’. Those stories are found in the day-to-day operations of a business, in how the organisation interacts with its customers, in the USPs of its products or services, in the challenges it faces, in its purpose, and in the causes it champions.

Finding the stories, making them newsworthy and getting them in front of your audiences – now, that’s creative.

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Content PR Social Media

Making the most of the Big Idea

making the most of the big idea

By JEREMY PROBERT

Recently, I got to listen to Andrew Simon, Global Creative Director of Edelman (a huge US-derived PR conglomerate). The subject matter was ‘The Blending of Earned and Paid Media’, a topic of some interest to us at 4TC as we operate in both spaces.

Why do we operate in both space? Well, because sometimes you can’t get the earned coverage you need and the best way to gain exposure for your message is by paying for it (and don’t start me on advertising vs advertorial). At other times you may want to amplify your earned media and therefore choose to support it with paid-for content.

The talk – and the learnings therein – were very much based on the assumption that your organisation or brand has a ‘big idea’ (a creative concept, a cause to champion, an issue to address) and if not, that it can find one.

Don’t let that put you off – great ideas don’t come in boxes of six and while you’re looking for yours, best to be prepared to exploit it when you find it.

So what are the things to consider when exploiting an idea and the story that you build around it?

What people care about is being rewarded with entertainment or utility. ‘Entertainment’ is not just the funny and the quirky, but stuff they care deeply about. ‘Utility’ is about receiving something of value they can share.

This is JFDI (Just Effing Do It) by another name. Kick off your communication activity and see where it goes, developing it and adding bits to it as you go along. Seize the moment and the opportunity.

Which is a bit weird, but what it means is ‘see it through to its natural conclusion’. Don’t give up halfway, don’t curtail the opportunity. Keep looking at how you can amplify it until you can’t anymore.

What does success look like? What do you want to achieve? Work back from there to see/decide how to make it happen.

When life gives you lemons, make lemonade. This is really around issues and challenges. Look at the issues and challenges that face your brand – both those that have always been around and any new ones on the horizon and think, well, how can I turn these to my advantage?

(This is about campaigning and/or championing the cause of people and groups. It’s not suggesting that if, for example, you’re a mining company which has just buried 24 employees, you should be looking to leverage the positive.)

Simply put, build it and they will come. If you have a great idea and it gains traction, then it’s likely to feed off its own success, breeding further success. It’s the principle of contagion.

If a creative idea takes off, and it’s being pushed out across paid and earned media, with a multi-disciplinary team, then it’s going to get complex and possibly messy. Don’t worry too much about that – trust your instincts, run with what seems right, stop what doesn’t. You won’t have time to do a quick consumer poll to test the water.

Amplify your story in any and all ways. If that means throwing money at it – sponsorship, native content, promoted social – then do it to take the story to its natural conclusion. It’s not over until it’s over – keep it going until it can go no more.

Don’t just waffle on – do something. Raise an issue, combat a problem, challenge an attitude or position. Say/do something that actually means something.

It’s all sound advice – don’t overthink it, seize the day, wring every last drop out of it, accept that there’ll be a certain lack of control and be prepared to expend resource as necessary.

There’s just three final thoughts:

  • An idea of the budget you’ve got to spend, and agreement to spend it, is central to the process
  • This way of working requires you to be able to move fast, get agreement quickly and change direction on a 5 cent piece
  • There’s always an element of risk in this because you cannot – completely – know where it’s going. You can best guess but you can’t guarantee. The more accepting of that risk you are, the better.

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Communication Training Corporate Communication PR

Skip The Word Salad – Get To The Meat Of Your Communication

SKIP THE WORD SALAD – GET TO THE MEAT OF YOUR COMMUNICATION

Probably safe to say that everyone’s familiar with ‘Bullsh*t Bingo’ – it’s a game to be played in meetings, the object of which is to tick off a list of cliches, jargon, acronyms and references to currently fashionable topics and issues.

Ideally you jump up and shout ‘Bingo!’ when you’ve got them all – although I doubt whether anyone’s actually done it in a real, life-or-death meeting scenario. Like when Vladimir Putin is chairing his weekly catch-up, for example. 

Maybe less familiar – you probably need to be a communicator for this – is the concept of ‘word salad’.

A word salad is a whole pile of words thrown at a piece of paper in the hope that they’ll become ‘writing for communication’. (Normally produced by the inexperienced, but don’t worry, we’ll soon have you writing taught, tight, concise and – above all – comprehensible copy, just you stick with us.)

‘Word salad’ also refers to copy which is the written equivalent of ‘Bullsh*t Bingo’. A loosely strung-together collection of cliches, jargon and buzzwords, masquerading as something like a news release, or a mission statement or a corporate position, but somehow failing to communicate anything useful at all.

This type of salad can be so generic that you could put any company name, or strategy, or product into it and it simply wouldn’t matter. Try this on for size:

“(Strategy name) inspires us to become so much more than we’ve ever been. We are expanding our vision, breaking the limits and embracing a new mindset, one that seeks to transform all facets of (industry sector/product category) for the betterment of our families, communities and the societies in which we operate. Powered by our diversity, (company name) leads the way the world moves by delivering innovative, clean, safe, and affordable (industry sector/product category) solutions.”

A properly weaved word Waldorf. Vision, mindset, transformation, family, community, society, diversity, innovation – we’re leaving nothing out, here.

Yet this isn’t made up – it’s a real example from a statement put out by a massive global conglomerate. We’d bet it’s a ‘committee word salad’, where tens of people have all had a go at it and it’s been re-written and re-written again, and then a smattering of senior execs have leant down from on high and have said things like: “I think we should include diversity,” and it’s been re-written again. And again.

No matter. The lesson is that there is no benefit in this type of communication. It says nothing positive about you. In fact, while your aim may have been to show how ethical and involved you are, it actually serves to demonstrate that it’s lip-service you’re paying to all of these things, no more.

Don’t be tempted to try and stuff everything in there – just like a proper salad, sometimes less is more.

If you’re concerned that your communication is more Russian salad than sliced tomato with olive oil and salt – we’d be happy to talk to you.


NEWS & VIEWS

Things we’re thinking and things we’ve seen

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Client news Corporate Communication PR

Choosing a Communication Partner is not a Bargain Hunt

Choosing a Communication Partner is not a Bargain Hunt

It’s not like pasta shapes – the biggest and cheapest package isn’t the best

Recently 4TC was invited to tender for a piece of business – it doesn’t matter who or what it was, or in what sector, or the specific services that were required – suffice it to say that it required full-service communication counsel.

Ultimately, we weren’t appointed to manage the account – but it’s a competitive marketplace and, to borrow a phrase, you can’t win them all.

However.

A comparison between the scores awarded to the 4TC tender submission and that of the successful tenderer showed that ours had outperformed in all areas related to the delivery of services – understanding the client’s requirements, programme effectiveness, the quality of the proposed team, and account management.

In fact, in every area except day-rate cost 4TC’s submission scored noticeably higher.

Despite an annual budget for fees being provided within which all tenders had to fit, a decision was made to spend on quantity, rather than quality. The implication is that the larger the number of hours provided, the greater the value of the service.

Professional communication services – PR, corporate affairs, public affairs, internal communication, crisis and issues management – are not one-size-fits-all.

All providers and practitioners are not equal.

Communication services are not like own-label dried pasta shapes – the bigger and cheaper the packet, the better.

Choosing a communication partner should be based on a series of factors, before taking cost into consideration. They are:

  • The people running your account, their experience and expertise. What have they done and what can they do?
  • The quality of the team’s thinking and their understanding of the environment in which you operate.
  • The quality of the team’s proposed programme, their ability to deliver on the programme and to work well with you.
  • The team’s ability to add value, as well as their flexibility and commitment.

“This is where the value of communication lies.

Of course, price matters and if all of these factors are taken into account and your potential partners are deemed to be equally competent then – but only then – should day-rate cost become a factor.

But if your potential partners are not equally competent according to these criteria, and yet they are all proposing to work within your overall budget parameters, then day-rate is unimportant.

 Value – not cost – is what drives the decision.”

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Communication Training Content PR

What’s the Future for AI and Content Generation?

what does ai mean for content generation?

I’m not very good with source material. I read something and think ‘oooh – that’s interesting, and no mistake’ and it’s only later, when I want to reference it, that I realise I’ve not a scooby where it came from. Example. Recently, I read something on Twitter which, as far as I could see, was about the use of AI in PR. If journalists think that they’re being spammed by PR practitioners now, just wait until Robocommunicator gets here. It struck a chord – and then came the dawning realisation that I had no idea what it was referencing and even a quick root around in Google didn’t throw anything up. But, actually, that’s not a problem. Because I am absolutely certain that AI is being used in communication in one form or another. Whether or not we’ve got to artificially compiled media releases, I don’t know, but I’d bet a million squiddlies against a bent sixpence that we have, or that we’re about to. And my certainty stems from the fact even I have considered whether it’s possible to create an algorithm that could produce – once fed a certain number of facts, premises and parameters – a half-decent media release.

When all’s said and done, there are – as we all know – things that a media release needs to contain to be functional and things that need to be added to make it ‘news’. Just in case anyone’s forgotten what they are:

Needs to be based around the who, what, why, where and the when. And – sometimes – how. It should be three paragraphs long and needs a quotation in the second paragraph.

Contains one or more (preferably more) of a list of things – money, technology, human interest, controversy, celebrity, sex or ‘futurology’ – linked to, or part of, the subject matter.

As I’m briefing an AI, here, I’ll also state the incredibly obvious – it has to be true and backed with evidence.

So – is this the end of the communicator as we know her, him or they? I’d say no – in the medium term – for two reasons.

First, no-one’s been successful (or at least not that we know of) in creating a ‘true’ AI – one that is conscious, one that can think for itself, has its own personality and makes its own decisions.

Second (and see above) writing a media release isn’t rocket science – you’d spend as much time feeding the information into the algorithm as you would simply writing it yourself.

That being said, of course, if you don’t trust your writing skills, and it normally takes five attempts to get approval, then an AI with machine learning capability would probably be more consistent out of the box. And would soon learn to create content in a client’s preferred style.

Maybe you’re right to be concerned.

(This blog was created by 4TC’s new communication composition algorithm, Scribl.)*

 

*No. No, it wasn’t.

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